{"id":17295,"date":"2022-07-29T09:26:07","date_gmt":"2022-07-29T09:26:07","guid":{"rendered":"https:\/\/turroneslacolmena.com\/warranty-returns\/"},"modified":"2026-04-16T12:06:15","modified_gmt":"2026-04-16T12:06:15","slug":"warranty-returns","status":"publish","type":"page","link":"https:\/\/turroneslacolmena.com\/en\/warranty-returns\/","title":{"rendered":"Warranty and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17295\" class=\"elementor elementor-17295 elementor-12638\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51c995fe elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51c995fe\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-386b3f38\" data-id=\"386b3f38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a727209 elementor-widget elementor-widget-heading\" data-id=\"a727209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty and returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-266ccc20 elementor-widget elementor-widget-text-editor\" data-id=\"266ccc20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At our <a href=\"https:\/\/turroneslacolmena.com\/en\/\">online nougat shop<\/a> \u2013 Turrones La Colmena, product returns are accepted in the following cases:<\/p><ul><li>If you notice any damage to the parcel. In this case, <strong>DO NOT accept the delivery<\/strong> and inform the carrier of the reason for refusal. <\/li><li>If the products are not in good condition, whether due to a manufacturing error or a packaging fault.<\/li><li>If the products sent do not match those in your order.<\/li><\/ul><p>In any of these cases, you must contact us by email at pedidos@turroneslacolmena.com, indicating what the issue was. We will contact you to arrange collection and resolve the issue. In these cases, the company will cover the shipping costs. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cb39521\" data-id=\"cb39521\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b8e1caa elementor-widget elementor-widget-image\" data-id=\"6b8e1caa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2023\/06\/Garantia-devoluciones.jpg\" class=\"attachment-full size-full wp-image-16912\" alt=\"Guarantee and returns\" srcset=\"https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2023\/06\/Garantia-devoluciones.jpg 250w, https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2023\/06\/Garantia-devoluciones-150x150.jpg 150w, https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2023\/06\/Garantia-devoluciones-100x100.jpg 100w, https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2023\/06\/Garantia-devoluciones-50x50.jpg 50w, https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2023\/06\/Garantia-devoluciones-64x64.jpg 64w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38e7c3b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38e7c3b9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41f1ad76\" data-id=\"41f1ad76\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1661fda0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1661fda0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-bb62774\" data-id=\"bb62774\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-707ffd24 elementor-widget elementor-widget-heading\" data-id=\"707ffd24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Right of Withdrawal and Refund Policy\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69801f9f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"69801f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b3f683b\" data-id=\"5b3f683b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37c08d13 elementor-widget elementor-widget-text-editor\" data-id=\"37c08d13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In accordance with the right of withdrawal and returns under Article 102 of Royal Legislative Decree 1\/2007, the consumer shall have the right to withdraw from the contract in accordance with the following paragraphs:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-356ab73a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"356ab73a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e9a575e\" data-id=\"5e9a575e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5a1a122a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a1a122a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-772115\" data-id=\"772115\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8438b3 elementor-widget elementor-widget-heading\" data-id=\"a8438b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Time limit for exercising the right of withdrawal:\n\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7618af7e elementor-widget elementor-widget-text-editor\" data-id=\"7618af7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>You may exercise the right of withdrawal without providing any justification within a period of 14 calendar days.<\/li><li>The withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, received the goods.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-33ae1b08 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33ae1b08\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-10c12ded\" data-id=\"10c12ded\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b0a442c elementor-widget elementor-widget-heading\" data-id=\"1b0a442c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How to exercise the right of withdrawal:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-291a8ded elementor-widget elementor-widget-text-editor\" data-id=\"291a8ded\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>To exercise the right of withdrawal for products purchased exclusively from <strong>TURRONESLACOLMENA.COM<\/strong>, you must contact our Customer Service by sending an email to pedidos@turroneslacolmena.com, clearly stating your decision to withdraw from the contract.<\/li><li>The right of withdrawal shall be deemed to have been exercised within the time limit when you have sent us the communication relating to the exercise of this right before the relevant period has ended, under the terms indicated above.<\/li><li>The return must be made within 14 calendar days from the date of notification. You can download the withdrawal form <a href=\"https:\/\/turroneslacolmena.com\/wp-content\/uploads\/2020\/08\/Derecho-de-desestimiento.pdf\">HERE<\/a>. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75afc87 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75afc87\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-49f4c70c\" data-id=\"49f4c70c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dc83996 elementor-widget elementor-widget-heading\" data-id=\"2dc83996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Consequences of withdrawal:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34cd6039 elementor-widget elementor-widget-text-editor\" data-id=\"34cd6039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you exercise the right of withdrawal, we will refund all payments received from you, including delivery costs, except if you chose a delivery option other than the least expensive standard delivery option (in which case the additional costs arising from this will not be refunded), without undue delay and, in any event, no later than 14 calendar days from the date on which we receive the return.<\/p><p>We will issue the refund using the same payment method used for the purchase, at no cost to you as a result of the refund, except for the costs of returning the product. In all cases, the returned products must be in perfect condition, in their original packaging, and with all accessories. <\/p><p>Returns will not be accepted for the following products, in accordance with Article 103 of Royal Legislative Decree 1\/2007:<\/p><ul class=\"text-only-content\"><li>Sealed goods that are not suitable for return for health protection or hygiene reasons and that <strong>have been unsealed after delivery<\/strong> (nougat, chocolates, packaging, etc.).<\/li><li>The supply of goods which, after delivery and taking into account their nature, <strong>have been inseparably mixed with other goods<\/strong>.<\/li><\/ul><p>Returns will not be accepted for products that, due to misuse or lack of the original packaging, cannot be put back on sale, unless they were sent in poor condition by us or have a manufacturing defect.<\/p><p>If you receive the order with damage caused during transport, it is important that you take some photographs of the packaging and the damage to support a possible claim with the carrier, and you must note it on the delivery note that you sign with the courier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Warranty and returns At our online nougat shop \u2013 Turrones La Colmena, product returns are accepted in the following cases: If you notice any damage to the parcel. In this case, DO NOT accept the delivery and inform the carrier of the reason for refusal. If the products are not in good condition, whether due [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-17295","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Warranty and returns - Turrones La Colmena<\/title>\n<meta name=\"description\" content=\"Are returns accepted for nougat and sweets at Turroneslacolmena.com? 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