FAQ - Frequently Asked Questions

Although it is possible that some references are not available (due to a lack of raw material or the season of the year) we produce nougat and sweets all year round, so our products can be purchased at any time of the year.

We make our candies practically every day in the same way they were made at the beginning of the 20th century, although we use some 21st century tools during the process.

Especially during the Christmas season, it may happen that we run out of a particular product because we do not stock (we do not mass produce and store product). If our product forecast fails, we will offer you in the first instance an alternative (always in your favor) or a refund of the product(s) we do not have.

Sometimes there are some active discount codes that can help you to get a specific offer. If you want to know every moment that code is active we suggest you to follow us on our social networks.

Yes, all the products in our web catalog include the V.A.T. of 10% in the price.

We can deliver our nougat to any country in the world by courier. In the case of shipments to the Canary Islands, Ceuta, Melilla or international shipments, we will inform you in each case of the shipping options we have and the final cost of the shipment so that you can decide the way you prefer.

You can make the purchase in our on-line nougat store and tell us the address of your friend. The person receiving the gift will never know the amount of your purchase and the invoice will be sent to you. All this at no additional cost.

The Christmas fair in Jijona is always held during the long weekend of the Constitution. It usually coincides with the first weekend of December. You can find more information about the Jijona Christmas Fair.

If upon receipt of your package you notice any damage to the outer packaging, please DO NOT ACCEPT SHIPMENT IN ANY WAY. In this case, it is imperative that you indicate to the carrier the reason for the rejection and notify by e-mail to the Customer Service Department of TURRONES LA COLMENA to quickly solve the incident and send a new package: turroneslacolmena@gmail.com

Turroneslacolmena.com admits that products can be returned in the following cases:
1. In case of damage to the package. In this case, DO NOT accept the delivery and inform the carrier of the reason for refusal.
2. If the products are not in good condition.
3. If the products shipped do not match those of your order.

In all cases, you should contact us via e-mail turroneslacolmena@gmail.com, indicating the incident and we will contact you to arrange the collection and proceed to solve the incident.
Turrones la colmena will bear the shipping costs in these cases.

In turroneslacolmena.com we accept payments by credit card, by using the paypal platform and by bank transfer. We do not accept cash on delivery.

The online system automatically manages a management and tracking control of your shipment and will send you a link with its status. In case this system fails, just send us an e-mail to turroneslacolmena@gmail.com and we will inform you as soon as possible where your package is. The normal delivery period is 24-72 hours from the time we deliver your order to the shipping agency.

To contact Turrones la Colmena you have at your disposal different means:

• Email: turroneslacolmena@gmail.com
• Through the contact form.
• Whatsapp, sms or call: (+34) 607 73 84 10
• Landline phone: (+34) 965 61 33 56
• Fax: (+34) 965 61 33 57
• Online chat located at the bottom right of the online store.
• Facebook: Through our facebook page https://www.facebook.com/TurronesColmena/