FAQ - Frequently Asked Questions

Although some items may not be available (due to a lack of raw materials or the current season), we produce nougat and sweets throughout the year, so our products can be purchased at any time.

We produce our sweets almost daily, using the same methods as in the early 20th century, though we incorporate some 21st-century tools during the process.

Especially during the Christmas season, a specific product may run out of stock, as we do not mass-produce and store products. If our product forecast fails, we will first offer you an alternative (always to your benefit) or a refund for the unavailable product/s.

Sometimes, there are active discount codes that can help you get a specific offer. If you wish to know which codes are currently active, we suggest following us on our social media channels.

Yes, all products in our web catalog include 10% VAT in the price.

We can deliver our nougat to any country in the world via courier. For shipments to the Canary Islands, Ceuta, Melilla, or international shipments, we will inform you of the available transport options and the final shipping cost in each case, so you can choose your preferred shipping method.

You can make a purchase in our online nougat store and provide us with your friend's address. The recipient will never know the amount of your purchase, and we will send the invoice to you. All of this is at no additional cost.

The Jijona Christmas Fair is always held during the Constitution Day long weekend. It usually coincides with the first weekend of December. You can find more information about the Jijona Christmas Fair.

If, upon receiving your package, you notice damage to the outer packaging, we kindly request that you DO NOT ACCEPT THE DELIVERY UNDER ANY CIRCUMSTANCES. In this case, it is essential that you inform the transport company of the reason for refusal and notify TURRONES LA COLMENA's Customer Service Department via email to quickly resolve the incident and send you a new package: turroneslacolmena@gmail.com

Turroneslacolmena.com accepts product returns in the following cases:
1. If you observe damage to the package. In this case, DO NOT accept the delivery and inform the transport company of the reason for refusal.
2. If the products are not in good condition.
3. If the products sent do not match your order.

In all cases, you must contact us via email at turroneslacolmena@gmail.com, indicating the nature of the incident, and we will contact you to arrange collection and resolve the issue.
Turrones la Colmena will cover shipping costs in these cases.

At turroneslacolmena.com, we accept payments by card, via the PayPal platform, and by bank transfer. We do not accept cash on delivery.

The online system automatically manages and tracks your shipment and will send you a link with its status. Should this system fail, simply send us an email to turroneslacolmena@gmail.com, and we will promptly inform you of your package's location. The normal delivery period is 24-72 hours from when we hand your order over to the transport agency.

To contact Turrones la Colmena, you have several options:

• Email: turroneslacolmena@gmail.com
• Via the contact form.
• Whatsapp, SMS or call: (+34) 607 73 84 10
• Landline: (+34) 965 61 33 56
• Fax: (+34) 965 61 33 57
• Online chat located at the bottom right of the online store.
• Facebook: Through our Facebook page https://www.facebook.com/TurronesColmena/